eLearning, Infographics and Job Aids
Ordering Parts and Supplies
Scenario-Based eLearning Module
Objective: Provide a single location / landing page for learners to access the series of microlearning modules for developing personal (soft) skills in relation to the mission of a customer service-related business
Tools Used: Articulate Storyline
Summary of Role: After conducting a needs analysis via interview with the business owner, I determined a need for training on a crucial business process to ensure proper business functioning. We discussed common issues that impeded the process being completed correctly, and from that information, I created a scenario-based learning module to train employees on the process in a realistic way. To see more of my development process, from the project brief through the storyboard, click here.
eLearning is an appropriate solution because it allows participants to navigate this process with the outcome not affecting real life but preparing them to be able to complete the task in real life. Mastery is demonstrated by selecting the correct steps of the process in order and thus completing the module correctly.
Provided here is an image of the home page of the final product. Click on the image to access the full module!
Customer Service Skills Learning Path
Interactive Job Aid / Self-Paced Microlearning Series
Objective: Provide a single location / landing page for learners to access the series of microlearning modules for developing personal (soft) skills in relation to the mission of a customer service-related business
Tools Used: Genially, Articulate Rise, Google Forms
Summary of Role: I was commissioned by the owner of a small business startup to create a series of microlearning modules related to select soft skills for employees to complete as part of onboarding. The business does not have a LMS, so the interactive infographic / job aid serves as both a dashboard for accessing the modules as well as a prototype for future organization of the content if/when more advanced systems are adopted.
The Articulate Rise microlearning assets are accessed by clicking on the red dots, while hovering over the titles provides a short summary of each skill for quick reference. The speech bubbles each link to a Google Form to gather feedback from learners during the course of the asynchronous eLearning experience. This allows for adjustment of the learning content to best meet the needs of the learners while also adhering to the business mission, vision, and values. Colors were also custom set to match the business logo.
Click on the image to access the full infographic and its interactive components!
How to Make a StopMotion Video
Infographic + Video Tutorial
Objective: Provide simple guidance for how to create a StopMotion video for those new to the process / tool
Tools Used: Canva
Summary of Role: This infographic provides text-based guidance as well as a video demonstration of how to create a StopMotion video. While the exact impact of this project may not be fully measurable, as it has not yet been used in a learning setting, within one week of posting it on LinkedIn, it had nearly 3,000 views! This shows it appealed to the audience with which it was shared.
Click on the snapshot image to access the full infographic!